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1-Year Product Warranty: Covered against manufacturing defects from the original purchase date.
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30-Day Money-Back Guarantee: Not satisfied? Return it for a refund within 30 days.
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90-Day Replacement Service: For qualifying issues, we will replace your product within 90 days.
Important Policies & Notes:
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Warranty Exclusions: The warranty does not cover damage resulting from accidents, crashes, misuse, liquid contact, tampering, or external causes such as power surges or lightning.
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Inspect Upon Delivery: Please inspect your order immediately upon receipt. We cannot process refund or replacement requests submitted after the specified guarantee periods.
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Complete Returns Required: To receive a refund or replacement, you must return all original items and accessories as instructed by our Customer Support team. Incomplete returns may be subject to a depreciation fee or rejection.
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Official Store Purchases: These warranties are valid only for products purchased through official RunCam web stores.
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Contact Support First: Please always contact RunCam Customer Support before initiating any return or replacement. Returns sent to us without prior approval cannot be accepted.